I recently read Michael Shrivathsan’s post on 7 Traits of a Successful Product Manager (well worth a read, IMO). I thought I’d take a crack at a list for Test Managers. So here’s my list of 7 Successful Traits of Successful Test Managers.

Communication

As a test manager, you communicate - a lot. You need to be aware of the different consumers of your information (such as business stakeholders, developers, project managers, etc…) and their different needs. You need to be able to produce both written and verbal communication at different levels. For example, a status report needs to have some sort of executive summary so the readers can quickly understand the testing status, but also have sufficient detail included for those who need it. During status meetings, you’ll be asked to briefly summarize testing activities, but you’ll also need to be prepared to drill down on specifics. One of the key pieces of value the test manager brings to the project is data - and people will quickly assess your ability to provide that data in the form that they need.
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